FAQ

What payment options do you accept?

Ginza Watch accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, as well as various other local debit cards and invoicing options.

All available payment options for your area will be displayed at the checkout page once you have entered the country of delivery.

What currency is displayed on the website?

The product prices featured on our website are displayed in USD.

Ginza Watch is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.

Is my payment information safe

Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption, and under strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Ginza Watch.

Do you store my payment information?

Ginza Watch does not receive or store any payment information. All transactions are handled directly by Adyen, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

What is your exchange policy?

We exchange products if they are defective or damaged, and we also offer exchanges for different sizes. To initiate an exchange, please contact us at contact@ginzawatch.com with your order number and a description of your exchange request.

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Circumstances eligible for a return and refund:
- Damaged upon arrival
- Incorrect Product

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@ginzawatch.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without prior return authorization will not be accepted.

For any return-related questions, you can always reach out to us at contact@ginzawatch.com.