Ginza Watches Japan prides itself on offering high-quality watches at affordable prices. We offer a 2-Year Limited Warranty on any watch bought or serviced through us, unless specified otherwise.
2-Year Warranty
Commitment to Quality
Warranty Period
Our watches come with a 2-year warranty from the date of purchase. The "Date of Purchase" refers to the date on your bill-of-sale, sales receipt, or any dated document provided by Ginza Watches Japan as proof of purchase.
Warranty Service
If your watch encounters any issues within this 2-year period post-delivery, we will either repair or replace damaged parts, or correct the repair, at our discretion.
Coverage Includes
- Movement failures
- Crystal scratches or breaks
- Damage to the case or bezel
- Broken stem, crown, or clasp
- Water damage for water-resistant watches
- Strap replacement for rips or tears
- Battery replacement
- Shipping costs for repairs
Exclusions
Our 2-year limited service warranty has specific conditions:
- The warranty does not cover parts not serviced by Ginza Watches.
- Service or opening of the product by a third party, or addition of non-original strap or bracelet components, will void the warranty.
- Ginza Watches reserves the right to determine the applicability of our warranty for each watch under a warranty claim.
Service Claim Process
To claim service under this warranty, please email us at contact@ginzawatch.com. Our team will guide you through the process.
Service Time
The duration for warranty service repairs varies depending on the watch brand and the nature of the service required. Typically, it takes 8 to 12 weeks. Once your watch service is complete, we'll provide a shipping tracking number via email.
